Placing an order:
You may order online, via email to firstname.lastname@example.org
When will my order be ready?
We generally process online orders within 24 hours during the week; orders placed Friday, Saturday or Sunday will be processed on Monday. We’ll email directly to confirm we’ve personally processed your order! We make every attempt to get orders shipped out as quickly as we can. You’ll receive an automated shipping notice via email when your order is complete and on it’s way to you.
- Our most popular items are in stock and ship out within 2 business days.
- Please allow up to 7 business days for “Made to Order” leashes and collars to be created for you, as notated in the product listing. Most specialized items are made to order in our own workshop! Please know we can’t ship it until it’s actually made.
- Allow 10-14 days for Tracking Harnesses, and 4-6 weeks for service dog harnesses to be created for you.
- Wholesale and volume orders take additional time to complete.
- Rush orders and expedited shipping may be available for an additional fee. Contact the workshop to discuss availability and options before you order if you need something quickly or by a specific date. Subject to availability (workload, materials on hand, etc. all play a factor).
Large quantities and some special orders can take 2-4 weeks to complete, and some special requests may take longer. We will communicate with you if your order falls outside of our regular turnaround times.
We ship worldwide via FedEx.
If you prefer Indian Post as a shipping method, simply call and let us know. Additional shipping costs may apply. You must contact us directly to change from our regular shipping method.
Shipping method and time:
We ship anywhere! We are experienced with international orders and will complete the customs declaration to ensure a timely delivery and minimal duties.
For international orders (shipped outside the India): customer is responsible for any and all duties, taxes, and customs fees that may be applied to your shipment; any duties will be collected from the delivery agent, and cannot be estimated or paid by Wagster. If a delivery is refused and/or duties are not paid, incurred shipping charges and expenses cannot be refunded (customer pays for all expenses to return order back to Wagster.)
All international orders (outside the India) are shipped via the FedEx This is best service for the price but does NOT have tracking for most orders (tracking is not reliable once it leaves the states). This is the most cost effective method and minimizes duties and fees to the recipient.